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Job Description

IMMIGRATION CONSULTANT – BELGIUM
MAIN PURPOSE OF THE JOB

Our client are Immigration Consultants who coordinate global immigration services, providing compliant and best practice immigration guidance to a portfolio of clients who are internationally relocating. The Immigration Consultants take ownership of the client relationships and case files and serve as dedicated points of contact for end-to-end immigration processes, offering superior service.

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

Coordinate immigration processes including case assessment, initiation, advising on applicable rules and procedures, case preparation and submission, monitoring progress, and follow-up on completion
Identify and advise client on key issues that may impact the immigration process such as travel plans, dependents, and medical records
Assist with country-required consular and embassy matters and applications, including authentication and certification of documents and obtaining visas, visa extensions, certificates, work permits, passports, and nationality papers
Prepare documents as required, such as immigration applications, petitions, and support letters
Ensure client has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
Work with colleagues and external service providers across the globe to deliver best outcome for the client
Maintain close contact and strong working relationship with client and embassies/agencies and keep client well informed of issues or changes to regulations or processes
Listen intently to client to ensure needs are met. Demonstrate initiative in providing solutions and resolving client issues
Assist with business development as appropriate, identifying and pursuing new business leads
Document information in the companies secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
Provide data for company metrics and client invoicing
Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
Complete all work in strict compliance with law, regulations, and company policies, supporting the companies strong ethical culture
Stay current with immigration laws and requirements and industry best practice
Provide non-case related support such as HR and recruitment training on immigration rules and rule changes
Mock Audits to ensure compliance
Provide ad-hoc immigration advice to clients inc case assessments, right to work guidance and compliance

GENERAL JOB REQUIREMENTS:

Bachelor of Arts or Bachelor of Science degree with strong academic credentials
3-4 years’ experience in immigration or related field; paralegal experience highly desirable
Exceptional German and English language skills are required
Exceptional communication skills
Strong client service mentality
Solutions-focused with excellent attention to detail and accuracy
Strong analytical skills
Ability to handle high volume caseload while maintaining high level of productivity
Ability to work both independently and in a team
Ability to work in a discreet and sensitive manner
Ability to identify priorities and manage time accordingly
Commitment to working with customers; hospitable, professional and responsive manner
Ability to resolve difficult or stressful customer service issues escalated by team; deescalate situation, and provide solutions
Ability to effectively communicate technical guidance and solutions to team and customers
Instills a sense of trust and confidence when working with customers
Knowledgeable of basic fiscal and personnel management principles
Understands and ensures compliance with the companies policies and SOWs
Ability to establish and maintain rapport with team and with internal and external constituent

Employment Status

Full Time

Experience Requirements

Any

Job Location

Belgium

Salary

€51,500 DOE