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Vacancy : 1

Job Description

UK Case Manager

MAIN PURPOSE OF THE JOB

 

• The Case Manager is responsible for managing and co-ordinating the processing of immigration applications

 

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

 

• Communicate with clients’ HR team, setting the right expectations and timelines
• Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
• Adhere to case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Prepare/draft applications
• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• Ensure assessments are completed in accordance with SOP
• Sign off on cases closed by Administrator including expiry tracking in accordance with SOP
• Attend and participate in client calls
• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Ensure accurate billing of client matters in keeping with company policy and protocols

 

GENERAL JOB REQUIREMENTS:

 

• Ability to interact and communicate clearly and effectively
• Ability to work independently and take ownership of relevant tasks
• Ability to work under pressure and tight deadlines
• Excellent time management, and organizational skills
• Attention to detail
• Capacity to prioritise, manage and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English
• Knowledge of other languages is desirable but not essential
• A passion for immigration law
• Strong desire to learn and excel in a dynamic growing team.
• Minimum 2+ years of immigration experience
• Bachelor’s Degree or equivalent work experience
• For UK, minimum OISC Level 1

 

 

Employment Status

Full Time

Experience Requirements

Any

Job Location

UK

Salary

£42,000 - £52,000