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Job Description

SENIOR IMMIGRATION CONSULTANT – GERMANY, FRANKFURT

 

MAIN PURPOSE OF THE COMPANY

Our client is a leading global provider of immigration and visa solutions. With a rich history dating back over 50 years, the company specializes in offering comprehensive immigration services to individuals and corporations worldwide. Our client’s expertise covers a wide range of visa and immigration needs, including business travel, work permits, residency, and citizenship applications. Their dedicated team of professionals assists clients in navigating complex immigration processes, ensuring compliance with regulations, and providing efficient solutions. The company’s’ global presence, extensive network of offices, and advanced technology enable them to deliver seamless and tailored immigration services, making international mobility easier for their diverse clientele.

MAIN PURPOSE OF THE ROLE

Our client is looking for Immigration Consultants who coordinate German immigration services, providing compliant and best practice immigration guidance to a portfolio of clients who are relocating.  The Immigration Consultants take ownership of the client relationships and case files and serve as dedicated points of contact for end-to-end immigration processes for German Law (Inbound and Outbound,) offering superior service.

 

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

• Coordinate immigration processes including case assessment, initiation, advising on applicable rules and procedures, case preparation and submission, monitoring progress, and follow-up on completion.
• Identify and advise client on key issues that may impact the immigration process such as travel plans, dependents, and medical records.
• Assist with country-required consular and embassy matters and applications, including authentication and certification of documents and obtaining visas, visa extensions, certificates, work permits, passports, and nationality papers.
• Prepare documents as required, such as immigration applications, petitions, and support letters.
• Ensure client has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely.
• Work with colleagues and external service providers across the globe to deliver best outcome for the client.
• Maintain close contact and strong working relationship with client and embassies/agencies and keep client well informed of issues or changes to regulations or processes.
• Listen intently to client to ensure needs are met. Demonstrate initiative in providing solutions and resolving client issues.
• Assist with business development as appropriate, identifying and pursuing new business leads.
• Document information in the companies secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule.
• Provide data for company metrics and client invoicing.
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data.
• Complete all work in strict compliance with law, regulations, and company policies, supporting the company’s strong ethical culture.
• Stay current with immigration laws and requirements and industry best practice.
• Provide non-case related support such as HR and recruitment training on immigration rules and rules changes.
• Mock Audits to ensure compliance.
• Provide ad-hoc immigration advice to clients in case assessments, right to work guidance and compliance.

 

GENERAL JOB REQUIREMENTS:

• Bachelor of Arts or Bachelor of Science degree with strong academic credentials
• 3-4 years’ experience in immigration or related field; paralegal experience highly desirable
• Exceptional German and English language skills are required.
• Exceptional communication skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy
• Strong analytical skills
• Ability to handle high volume caseload while maintaining high level of productivity.
• Ability to work both independently and in a team.
• Ability to work in a discreet and sensitive manner.
• Ability to identify priorities and manage time accordingly.
• Commitment to working with customers; hospitable, professional, and responsive manner.
• Ability to resolve difficult or stressful customer service issues escalated by team; deescalate situation and provide solutions.
• Ability to effectively communicate technical guidance and solutions to team and customers.
• Instils a sense of trust and confidence when working with customers.
• Knowledgeable of basic fiscal and personnel management principles
• Understands and ensures compliance with the companies’ policies and SOWs.
• Ability to establish and maintain rapport with team and with internal and external constituent.
• Hybrid working model, 2 days a week in the Frankfurt Office.

Employment Status

Full Time

Experience Requirements

Any

Job Location

Germany

Salary

€60,000 - €80,000