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Job Description

MAIN PURPOSE OF THE JOB

Our client are Immigration Consultants who coordinate global immigration services, providing compliant and best practice immigration guidance to a portfolio of clients who are internationally relocating.  The Immigration Consultants take ownership of the client relationships and case files and serve as dedicated points of contact for end-to-end immigration processes, offering superior service.

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

• Coordinate immigration processes including case assessment, initiation, advising on applicable rules and procedures, case preparation and submission, monitoring progress, and follow-up on completion
• Identify and advise client on key issues that may impact the immigration process such as travel plans, dependents, and medical records
• Assist with country-required consular and embassy matters and applications, including authentication and certification of documents and obtaining visas, visa extensions, certificates, work permits, passports, and nationality papers
• Prepare documents as required, such as immigration applications, petitions, and support letters
• Ensure client has clear understanding of requirements and that all applications and documents submitted are accurate, complete, and timely
• Work with colleagues and external service providers across the globe to deliver best outcome for the client
• Maintain close contact and strong working relationship with client and embassies/agencies and keep client well informed of issues or changes to regulations or processes
• Listen intently to client to ensure needs are met. Demonstrate initiative in providing solutions and resolving client issues
• Assist with business development as appropriate, identifying and pursuing new business leads
• Document information in the companies secure database in accordance with company protocol, ensuring data integrity and appropriate records retention schedule
• Provide data for company metrics and client invoicing
• Maintain strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Complete all work in strict compliance with law, regulations, and company policies, supporting the companies strong ethical culture
• Stay current with immigration laws and requirements and industry best practice
• Provide non-case related support such as HR and talent management training on immigration rules and rule changes
• Mock Audits to ensure compliance
• Provide ad-hoc immigration advice to clients inc case assessments, right to work guidance and compliance

GENERAL JOB REQUIREMENTS:

• Bachelor of Arts or Bachelor of Science degree with strong academic credentials
• 4-5+ years’ experience in immigration or related field; paralegal experience highly desirable
• Exceptional Dutch, French or English skills are required
• Exceptional communication skills
• Strong client service mentality
• Solutions-focused with excellent attention to detail and accuracy
• Strong analytical skills
• Ability to handle high volume caseload while maintaining high level of productivity
• Ability to work both independently and in a team
• Ability to work in a discreet and sensitive manner
• Ability to identify priorities and manage time accordingly
• Commitment to working with customers; hospitable, professional and responsive manner
• Ability to resolve difficult or stressful customer service issues escalated by team; deescalate situation, and provide solutions
• Ability to effectively communicate technical guidance and solutions to team and customers
• Instills a sense of trust and confidence when working with customers
• Knowledgeable of basic fiscal and personnel management principles
• Understands and ensures compliance with the companies policies and SOWs
• Ability to establish and maintain rapport with team and with internal and external constituent

Employment Status

Full Time

Educational Requirements

Any

Experience Requirements

Any

Job Location

Belgium