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Job Description

ABOUT OUR CLIENT:

 

Our client is an award-winning, global immigration service company providing comprehensive immigration and mobility solutions to global companies, national corporations, and private clients They has access to more than 60 offices across 27 countries.  They combine unmatched global expertise with deep local knowledge to offer unique mobility solutions that are tailored to exceed their clients’.

 

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

 

Supervisory Tasks

 

• Reviewing and supervising all aspects of immigration casework, including forms, email correspondence and representation letters
• Supervising the service delivery by client’s partners making sure they adhere to the agreed protocols and that their service is consistent with that of client
• Supervising the preparation and submission of complex cases, taking the lead on complex cases for key accounts and VIP clients
• Providing strategic legal advice to colleagues and clients and ensuring dissemination of information across the team
• Taking responsibility for supervising invoicing, credit control, escalating any issues to the Director
• Setting timetables and completing quarterly reviews for reporting team (to include all consultants) ensuring meetings are completed in a timely manner and reports written up within 3 days
• Undertaking case reviews in line with schedule in a timely and competent manner
• Completing training assessments for each member of reporting team, managing staff progression, identifying training requirements and monitoring progress during quarterly reviews.
• Ensuring retention of reporting team, identifying any areas requiring improvement, monitoring career progression and general morale within the team
• Ensure staff complete training and other professional requirements
• Induction and training of new staff and mentoring the team
• Holding regular one-on-one discussions with team members, to discuss general issues or concerns
• Team Meetings; meets regularly with the team as a group and to review feedback/performance/cases where needed
• Reviews escalations and trends with the Director of Global Operations
• Performance Evaluations; completes and delivers team member performance evaluations
• Ensure KPI’s have been monitored and recorded for the members of your team
• Monitors team PTO to ensure adequate coverage and approve or decline PTO for team members
• Ensures dissemination of information across the team
• Management of limited amount of complex and/or VIP cases
• Assists with an Out of Office Coverage for team members and other Managers/Team Leaders across the office
• Handles Client Inquiries for the assigned clients
• Review current case report and identify
• If there are any (additional) issues/challenges with any of the cases which the team member could use with, or wants to verify if the correct action was taken
• If matters have been updated as they should per current case management protocols
• Which matters require immediate billing, and/or have passed their billing deadline (missed KPI)
• Provides a weekly update to the Director of Global Operations and actively participates in the agenda items collection, discussion

 

Client Tasks

 

• Managing case initiations, ensuring new cases are allocated to appropriate consultants
• Ensuring all cases are completed within agreed SLAs for specific key accounts
• Managing own case load, ordinarily comprising of complex casework, high net worth cases, sponsor licences, PBDS, EEA and nationality work as well as complex SMS issues such as revocations and suspensions.
• Being responsible for ensuring up to date rate cards are in place for existing clients and where possible negotiating annual increases.
• Devising and implementing annual account management programmes to include training sessions, compliance audits and quarterly account reviews, taking into account licence renewal
• Pro-actively managing key corporate accounts, meeting all key accounts quarterly, monitoring and analysing account activity ensuring sponsor licences are properly maintained
• Producing monthly account reports for review, including number/type of new cases, escalations, new wins
• Taking active involvement in business development and working in conjunction with other departments to cross sell firm services
• Preparing bidding proposals and tender documents as required
• Identifying opportunities to diversify services, taking an active role in business planning

 

GENERAL JOB REQUIREMENTS:

 

• Manages activities of the team related to case work support, work-life balance, stress level, capacity to take on new cases
• Leads teams by example
• Take ownership to ensure processes are being followed and implemented
• Builds communication links between teams
• Recognises and shares key team achievements
• Acts as spokesperson for the team: voices concerns or issues
• Encourages team members to take responsibility for their own actions
• Monitoring and use of and maintaining accuracy of date on the internal Immigo and filing system in line with SOW
• Taking responsibility for the provision of compliance support for new and existing accounts, attending and supervising the compliance audit/meetings, reviewing follow up report, training and liaising with key accounts to ensure recommendations are carried out in a timely manner
• Maintaining up to the minute knowledge of the immigration rules and policy in all areas covering Tiers 1-5, family immigration, EEA, nationality, and appeals through Immigo, reading as well as completing online training modules via LMS

 

PERSONAL SPECIFICATION:

 

• 7+ years of proven experience of providing detailed and accurate advice on Immigration
• Proven ability to write clearly and concisely, using appropriate language and terminology in a tone, style and format suited for the purpose and the audience
• Exceptional organisational abilities proven through working on complex projects
• Proven ability to identify, analyse and interpret information from a range of sources and develop appropriate solutions
• Proven ability of leading and managing teams
• Able to demonstrate a positive and flexible attitude to work, particularly new initiatives
• Proven ability to manage a diverse and varied workload including strategic advice
• Proven ability to maintain a clear overview of the key issues and prioritise effectively
• Highly competent at answering high volume queries
• Proven negotiation skills with the ability to influence effectively and sensitively, verbally and in writing
• Excellent communication skills which contribute to the building of effective working relationships with colleagues and clients
• Graduate level degree or equivalent

Employment Status

Full Time

Experience Requirements

Any

Job Location

Remote

Salary

£60,000