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Job Description

MAIN PURPOSE OF THE COMPANY

Our client is searching for a Relocation Consultant to join our team in Netherlands. Someone with preferably 1 to 2 or more years of experience working in the relocation field in a similar role.

You will have the responsibility of delivering a superior customer experience through the expert management of the mobility process for our corporate clients and their relocating employees and their families. This is a hybrid position, going into the office 2 days a week. Commuting costs will be paid for them 2 days, 19 cents a mile going up to 21 cents in 2023.

If you are an experienced, passionate and driven customer professional with strong administrative skills, we want to speak to you!

PRINCIPAL RESPONSIBILITIES & ACTIVITIES:

• Providing leadership to our corporate clients and relocating employees through their mobility journey
• Serving as the expert in the mobility process
• Educating and advising relocating employees on expectations, expenses, timelines and service options
• Coordinating mobility services such as Home Search, School Search and Settling in, both inbound and outbound, and monitor for effectiveness, cost and quality
• Coordinate and manage suppliers; including but not limited to field consultants and real estate agents
• Learning and executing each client’s culture, policies and philosophy toward mobility to develop and maintain customer loyalty
• Supporting plus business objectives to ensure growth and profitability
• Collaborating with our team to identify and implement service improvement opportunities and program enhancements
• Complete administration tasks (invoicing and system KPI’s)

GENERAL JOB REQUIREMENTS:

• Strong organizational skills with the ability to handle multiple tasks simultaneously
• Ability to be a self-starter and work autonomously, as well as be part of a successful team
• Passionate about providing excellent customer service to both internal and external customer
• Excellent verbal and written communication skills in Dutch and English
• Ability to respond resourcefully and constructively to new demands, priorities, and challenges
• Strong attention to detail and consultative skills
• Understands global relocation services and operational delivery
• Minimum of 1 – 2 year of experience in global mobility field

Employment Status

Full Time

Educational Requirements

Any

Experience Requirements

Any

Job Location

Netherlands

Compensation & Other Benefits

Commuting costs